Help center
Need help with subscriptions, provisioning, or device access? Contact us and include the details below for faster resolution.
Reach us at: support@novahub.link
Include in your message
- Your account email
- Plan (Pro/Elite) + billing cycle
- Selected region
- Time of the issue (with timezone)
- Any error message shown in the UI
Quick checks
- Confirm you have an Active or Trialing subscription.
- Provisioning requires device name + region selected.
- Generated configs are not stored server-side — download or save them after provisioning.
Open Dashboard
If you’re blocked, include console diagnostics (DevTools → Console) when emailing support.